Hitwise Data Center

March 15th, 2010

Hitwise Data Center

Top 20 Websites & Search Engines Top 20 Websites for Travel, Social Networking, Banking and Real Estate

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Google Maps Incorrectly Indexing Company Info

March 15th, 2010

by Laurie Sullivan

Google Maps/More about this place

Google Maps could start generating substantial revenue for the Mountain View, Calif., company and related businesses, but the search engine will need to more closely tie the app to geographic-location targeting on mobile and work out the bugs. According to several SEO professionals patiently waiting for a fix, citations have been spotted showing up under the wrong business in Google Maps.

Matthew Hunt, founder of Small Business Online Coach, first pointed to the problem after noticing the disappearance of citations he posted under the More About This Place section in Google Maps for Diana’s Seafood.

After searching, Hunt found phone numbers, addresses and reviews that had been indexed and sourced under reviews under a completely different business unrelated to his client. Hunt explains that one workaround for the problem requires the business to claim the information in Google Maps under “business owner.” But that means disrupting the listing of the business under which his client’s information now appears. Some indexed information in Google Maps comes from Yelp, which provides user reviews and recommendations of top restaurants, shopping and Entertainment.

The glitch could have a negative influence on search query rankings, Hunt says. He believes citations play a factor in rankings for Google Maps when the local company serves up information in organic search queries on google.com.

One conspiracy theory has been that hackers hijacking the listings have got the upper hand, but SEO Google Maps guru Michael Blumenthal knows better. At one time Blumenthal thought he generated the page that confused Google after tracking back and fixing errors that caused misapplied citations on two of his clients. Many other similar incidents have occurred as he waits for the six- to eight-week cycle for Google to index information, so he’s wondering if there’s another way to force the change.

Search engines need to take some responsibility for errors in organic queries. Blumenthal says Google’s aware of the problem, but he’s seen no word yet from the company on a solution. Imagine if your company listed incorrect telephone numbers, address or reviews. Blumenthal says the biggest problem occurs when people search for information on emergency services — hospitals, pharmacies, or ambulances — and get wrong information. It happens.

Blumenthal tells me issues with citations in Google Maps first surfaced a couple of years ago, but the company quickly solved the problem. Then in fall 2009, as Google began to categorize social commentary as reviews commentary, capturing more data and adding it to clusters, the result was also misapplied citations, he says.

“It wasn’t one piece of the database cluster that moved, but a whole tree or branch of the cluster,” Blumenthal says, acknowledging he lacks expertise in database design. “I’m not sure technically how that happened, but it did. When Google indexed the link on my site, when it made the initial mistake, they brought all the other citations over.”

Citation, one ranking factor, hasn’t affected Blumenthal’s clients. He believes Google somehow accessed the information from social commentary more liberally and disrupted the placement of citations.

“This is Google’s secret sauce, their black box, a way to avoid spammers,” Blumenthal says.

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One comment on “Google Maps Incorrectly Indexing Company Info”

  1. Clark Mackey from Sparkdog Better Findability

    commented on: March 15, 2010 at 4:27 PM
    Amen! The emperor, Google Local, has no clothes as far as I’m concerned. I have multiple clients with confused or conflated Google Local listings. It’s a mess, and it’s not fair to anyone. Example: spend months building reviews and then have those reviews assigned to a competitors listing. This kind of thing is happening a lot – errors in claimed, carefully maintained listings. Google Local needs to start with a way to be contacted about problems, other than post and pray on Google webmaster forums.

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March 14th, 2010

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Google To Increase Abuse Alerts To Webmasters

March 3rd, 2010

Google To Increase Abuse Alerts To Webmasters

Mar 1, 2010 at 8:22pm ET by Matt McGee

Saying that web site hacking and other forms of abuse is on the rise, Google has announced plans to step up the notifications it sends to webmasters when the company finds these problems.

Beginning this month, Google will use the Message Center area in Google Webmaster Tools to notify site owners about

  • Spammy or abused user-generated content
  • Abused forum pages or egregious amounts of comment spam
  • Suspected hacking

When possible, the alerts will include specific pages that Google believes have been compromised by a third party.

In order to receive the alerts, webmasters obviously need to be signed up and have verified their site(s) in Webmaster Tools. Site owners who haven’t done that yet will be able to retrieve messages from Google going back a year.

Google is a dangerous monopoly

March 3rd, 2010

Google is a dangerous monopoly — more than Microsoft ever was

By Joe Wilcox | Published February 24, 2010, 2:09 AM

The European Union’s preliminary antitrust investigation of Google isn’t the least surprising. But the timing is shockingly foreshadowing.

In December 2007, when Google announced the DoubleClick acquisition, I blogged: “The Google Monopoly Begins.” I asserted that the acquisition would change everything about Google’s search and advertising dominance and perceptions about the company’s growing status as gatekeeper to all online information. The preliminary antitrust investigation comes as Google makes major changes to DoubleClick with hopes of boosting its display advertising business. The changes mark the final Googlefication of DoubleClick — or the realistic, final integration of the acquisition into Google.

I don’t believe in coincidence. More than two years ago, I asserted that DoubleClick marked the real beginning of the Google monopoly. The same week Google begins to flex that monopoly, the European Union starts informally investigating the information company. The European Competition Commission is taking seriously three competitor complaints, made by, according to a Google blog post: “UK price comparison site, Foundem, a French legal search engine called ejustice.fr and Microsoft’s Ciao! from Bing.”

For clarification, after I posted, the European Commission released statement: “The Commission has not opened a formal investigation for the time being.” Right. It’s preliminary, subject first to Google’s response about the three complaints. In the Google blog post, Julia Holtz, senior competition counsel, asserted: “We will be providing feedback and additional information on these complaints,” presumably to the European Commission. Microsoft’s antitrust problems in Europe started in the late 1990s from a single complaint made by Sun Microsystems (now absorbed into Oracle).

Coincidence or not, the European Union is starting too late. Too much has changed in Google’s favor since December 2007. The acquisition should never have been approved by European regulators. The mess they’ll be cleaning up is one they helped create. I blogged 26 months ago:

The Google monopoly could be prevented, just as the Microsoft monopoly could have been. To be fair, monopolies aren’t necessarily bad, and they certainly aren’t illegal in the United States. But Google is positioned to fulfill the decade-old predictions made about Microsoft but as a more dangerous and consumer harming monopoly. Google’s monopoly would be over information, and there is just too much opportunity for abuse. DoubleClick significantly cranks up the potential volume of abuse.

Much has changed; since the DoubleClick acquisition was announced, Google:

  • Released the Chrome Web browser, which in less than 18 months reached version 5 beta.
  • Launched the Android mobile operating system, which sales rose 961 percent year over year in 2009.
  • Announced development of a new operating system — Chrome OS — for mobile devices, including netbooks.
  • Negotiated a deal (now being scrutinized) for making millions of books freely available online via Google search.
  • Increased search share on mobile devices, bolstered by new location-based search, local search, mapping and other services.
  • Erected a mobile applications stack, by leveraging together Android, Chrome, disparate Google Web applications and search services.

That’s a short, condensed list. But their meaning simply stated:

1) Google is expanding a monopoly over Web search and arguably trying to extend it into several adjacent markets, including display advertising, desktop operating systems, mobile operating systems, mobile Web applications and Web browsers. Microsoft’s antitrust problems started with leveraging its Intel-based desktop operating system monopoly into the market for Web browsers.

2) Google’s free business model is disrupting many, major established informational industries by reducing their contents’ value to zero — subsidized by search and adjacent services from which Google profits. While analyst estimates vary, the most reliable put Google’s online advertising share at about 90 percent in the European Union.

3) Recent Google activities raise serious questions about trust, such as Buzz privacy settings. Can Google be trusted with all this information? Buzz demonstrates Google’s increased willingness to put its interests ahead of customers. Likewise, ongoing tweaks to the search and keyword business model, technology or terms of agreement put Google’s interests before partners.

A Monopoly Matures

In my December 2007 post declaring the Google monopoly, I gave five reasons it matters. I’ll reiterate four of them here:

Google is the information gatekeeper. The US Justice Department went after Microsoft in May 1998 partly out of fear the company would become the Internet’s gatekeeper. That never happened with Microsoft, but it most certainly is occurring with Google. Its business is all about profiting from information. For years, I’ve argued that Google is not a search company. Google is an information company, with search being a means to an end — the end being information around which the company sells keywords and advertising. Google’s search share reaches 70-80 percent or more in some geographies, according to combined analyst reports.

Google’s business is rife with conflict-of-interest. Google provides through search the road leading to a destination, then profits from many of the businesses established around it. Additionally, as I explained 26 months ago:

Google doesn’t just offer search, but advertising, keyword search and demographic services around information and businesses pay for this stuff. DoubleClick will greatly enhance the latter activity. Marketers are hungry for demographic information, and they’re willing to pay for it. Google provides the door, checks who’s coming inside and can pass that information onto marketing paparazzi. The temptation to mine the information will be huge, and that temptation will increase as Google matures, its growth slows and its stock falls to earth.

Google leaches off the good work of others — for free. As I explained 26 months ago:

Google produces nothing. Shall I repeat that statement? The company’s core business is about search and advertising, which relies on the content of other people and businesses. Google doesn’t own the information from which it makes nearly all its revenue. Google is the middleman of the information, which it takes for free. At least Microsoft produces software and makes money off the licensing. Microsoft owns what it sells, but not Google.

Google abuses the intellectual property rights of others. “Google’s information grubbing ways come without any asking permission,” I wrote in December 2007. “In one sense, people want their Web sites to be found, for information to be mined. But they’re not compensated for something for which Google makes oodles.”

Much has changed — for the worse — since Google announced the DoubleClick acquisition. A late-2009 Fair Syndication Consortium study found that over one 30-day period 75,195 Websites published unlicensed content lifted from newspapers. Additionally, 112,000 unlicensed “full copies of U.S. newspaper articles were found on sites across the Internet.” The profit motive: Search-driven revenue, with Google accounting for “53 percent of the total monetization.” Interestingly, “38 percent of the sites were ranked in the top 100,000 most trafficked sites.” Google’s business model essentially allows — and even encourages — further intellectual property abuse.Better stated: Stealing.

Wrapping up, Google is a dangerous monopoly. Being a monopoly isn’t illegal in the United States, although in Europe it seemingly is so (because of weight given to competitor complaints). Being dangerous doesn’t necessarily mean acting dangerously. But the potential is there. How dangerous a company do you see Google — or not?

The latest market share numbers from Experian Hitwise are out

February 12th, 2010

Hitwise Announces January Search Market Share Numbers

The latest market share numbers from Experian Hitwise are out, and they look a lot like the numbers did back in November. Here’s the new chart covering market share for the month of January:

hitwise

As you see, Google and Yahoo dropped slightly from December, while Bing gained month-to-month. But if you go back a couple months, what you’ll see is that Google and Bing both returned to numbers that were very similar to two months ago. Here’s the chart from November:

november-hitwise

So, while Bing looks good with a 5% gain from December to January … the January number is barely better than back in November.

Meanwhile, looking back over a few months this way shows Yahoo’s continued slide, a trend that Greg Sterling pointed out earlier in his roundup of the latest comScore search share numbers.


Matt McGee is the Search Engine Land Assignment Editor, and offers search marketing consulting and training to businesses of all sizes. He blogs at Small Business Search Marketing and HyperlocalBlogger.com.

See more articles by Matt McGee >

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Google Places Adds Nearby Places You Might (not) Like

February 7th, 2010

Google Places Adds Nearby Places You Might (not) Like

Category: Google Maps (Google Local) – Mike – 11:51 am

Will Scott of Search Influence has pointed out a new “feature” on a business’s Places Page that is sure to infuriate more than one SMB. Right below the review section of the Places Page, Google has added a new section titled (with no little irony): Nearby Places You Might Like. This screen shot of the Places Page for a jeweler in Buffalo, Barbar Oliver & Co. Jewelry:


Since it was introduced, Google has promoted their Places Page as an alternative landing page for a business and it was highlighted as such during their Local Listing Ad test last year. There isn’t an SMB in the universe that has invested in maintaining and highlighting their Places Page that wants nearby competitors listed on that very same page.

It is an interesting choice of upgrades to the Places page for Google to make. Clearly, from their point of view, they need to make the Places Page a beginning point to a users experience with Google not an ending point. As they have directeded more traffic internally to the Places Page instead of the list view in Maps, I am sure that they have found that users have no obvious place to go from there. The user interface to view more pages within Maps is not very noticable and most of the links on the page lead off site. Obviously, not a great strategy if selling more ads is the goal.

Google could have chosen, in the past, to highlight a business’s Places Page in the main index but choose not to. Now, when a user does arrive at the page for a business there is a choice to visit competitors Place’s Pages as well as other nearby businesses. In a strange interface convention, the link to a Nearby Places You Might (not) Like is selected it opens a new window in a very un-google like fashion.

Clearly, moving forward, Google is hoping to make the Places Page and elements on it more visible. They are also hoping to monetize this by enticing owners of the pages to either advertise or enhance their local listing. It seems to be an incredible bone head move if that is their plan to wave a red flag in these very same owners faces prior to that move.

This move will be perceived as “evil” regardless of their motivations and goals. One can only hope that it is a test of very limited duration and not a new, permanent part of the Places Page

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8 Opportunities To Optimize Content Beyond Local Listings

January 31st, 2010

8 Opportunities To Optimize Content Beyond Local Listings

Not to beat a dead horse, but as I said in my last column, I think 2009 was truly a watershed year for local search. Between Google’s introduction of the generic 10-pack, its beta test of local listing ads, dramatic improvements to Bing’s Local Listing Center, and numerous partnerships throughout the industry— all of these developments and more have placed increased focus on local search and its integration into organic search results.

Traditional search marketers far and wide – including some of the absolute best in the industry – have recognized that the 10-pack/7-pack has changed the game for them and have voiced their (mostly negative) opinions. Many of their criticisms, such as weak IP targeting in rural areas and lack of relevancy of certain 7-packs have plenty of merit.

Despite the outcry from marketers, however, I think we’re going to see even more local search results popping up in 2010. There’s still a wide gap between the number of searches with local intent (or possible intent) and the number of local results being returned.

Back in 2008, and probably even earlier, Danny Sullivan predicted we might eventually see organic results for certain phrases displaced entirely by local ones, and the trend towards personalization certainly suggests that we’re headed that way.

But these results may not always take the form of a SMB or Local Business Listing set. There are plenty of other location-sensitive result types that may start to get increased visibility, especially at Google, in the coming months.

Local news

For the intelligent newspapers that aren’t actively trying to block the search engines, location-sensitivity is probably going to get them more visibility through search than ever before. Already I’ve noticed on my Yahoo homepage that three or four stories from The Oregonian and other area newspapers are consistently linked from my “Top News” widget by default. Google News shows up for many “Query Deserves Freshness”-type searches already; how long before Google starts to layer in a location-sensitive component to that part of their algorithm?

Blogs

While blog results don’t typically get the same visibility in Universal Search that news results do, the recent discovery that Google is pulling excerpts and extracting sentiment from HyperLocal blogs seems to signify that Google may be moving in this direction. Outside.in already appears to be an attractive acquisition target, and I wouldn’t be surprised if they announce a partnership with at least one of the major search engines in 2010, particularly as HyperLocal blogs continue to gain market share at the expense of traditional local news.

Real-Time social recommendations and reviews

Yellow Pages companies have been hit hard by the 10-pack in terms of their organic search referrals. But integration of real-time or social recommendations into personalized search might be one way Google will placate them. The companies that partner with Google to display review content in Place Pages (Citysearch and CityVoter, for example) have already raised awareness of their brands among a lot of Google users, and the successful ones will turn into destination sites in their own right (which Yelp has already done to a large extent.)

For discovery-oriented searches like “Things to do in,” “Places to eat in,” or “Best bar in” it would not be difficult for the major engines to incorporate Twitter streams (or perhaps Facebook, in Microsoft’s case) for those searches already.

Inventory

Display of accurate local inventory is obviously a huge hurdle for both search engines and businesses to overcome, but the old Research Online, Buy Offline adage suggests the engine that is the first to figure it out will have discovered perhaps the “holy grail” of local search. We’ve already seen product ads tested as a new Adwords type in recent months, and Google’s integration of local inventory with products signals that they’re trying to stay at the front of this curve.

Events and calendars

When creating public calendars, Google has asked for location information for years, as well as offering the ability to map a location (even for private calendars) directly in the “Add Event” interface. Yahoo, of course, has Upcoming.org which also requires location information as part of its submission process. At some point, I think both search engines will display events from public calendars in universal search results, though probably further downstream than a number of other content types on this list.

Photos and videos

Perhaps the most oft-quoted piece of trivia in the search marketing industry is the fact that YouTube is the Internet’s second-largest search engine. Panoramio and Flickr have long offered users the ability to geotag their works. Many of these photos are already linked from Google’s de facto “city portal”- the authoritative OneBox that shows up for non-specific city searches (like this one.) We may soon start to see thumbnails of local videos or images for businesses showing up in Universal via the same interface as generic images and videos do already.

MyMaps

Chris Silver Smith already highlighted the value of optimizing MyMaps, so I won’t rehash his entire article; these MyMaps are already showing up in the sidebars of Place Pages, as well as “city portals” like this one. Google has consistently demonstrated a wiki-like commitment to the wisdom of the community of Google users…it seems to be only a matter of time before MyMaps start to show up in Universal search results.

Real Estate

The MLS’s days are numbered. I’d bet that Google Base 10-packs will be integrated into Universal results for “homes for sale in ____” searches by the end of 2010. This is going to be a game changer for real estate companies just like the 10-pack has been for local businesses. If you’re a small business in the real estate space, I’d start paying very close attention to the performance and optimization of your Google Base listings.

The bottom line for SMB’s

With the exception of the last one (real estate), if you’re a small business owner, most of these are going to be relevant for a wide variety of industries, and have a pretty low barrier to entry with respect to cost. They’re certainly longer-tail optimization strategies right now.

While I’d certainly start by “blocking and tackling” around my Local Search listings, keeping yourself aware of how Google is integrating local content into Universal Search in the coming year should give you a competitive edge in the long run.

Opinions expressed in the article are those of the guest author and not necessarily Search Engine Land.

is a Portland, OR Web Designer and a noted authority on Local SEO. He writes frequently about Local SEO topics at his blog, Mihmorandum. The Small Is Beautiful column appears on Thursdays at Search Engine Land.

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A Brief History Of Paid Search Advertising

January 31st, 2010

A Brief History Of Paid Search Advertising

Jan 21, 2010 at 6:00am ET by Josh Dreller

In the beginning, there were websites.

Human-compiled directories like Yahoo sprung up to help users find interesting things on the web, but after a while, it became obvious that the manual process for indexing the exponentially growing number of websites was futile and thus search engines arrived to fill the void with scalable, technology-driven solutions. Hundreds (if not thousands) of search engines competed for the job but the early algorithmic driven engines were ineffective and a source of frustration as spammers cluttered search engine results pages (SERPs) with irrelevant content. Those of you who remember searching on the early engines in the 1990s may recall that sometimes as many as half of the listings on various SERPS were blatantly unrelated to your query.

It was Google, among others, that finally created a search engine that ranked pages in a way that made sense (read more here about that) and by 2000, search engines in essence became the best starting point for finding web content. Since then, the number of searches has grown dramatically (and steadily) and with the widespread adoption of broadband access, search engines have become utterly vital to our web experience.

The first monetization of SERPs began in the mid-90s with a flat-fee directory listing in line with how the Yellow Pages sold their advertising inventory. However, by 2000, with companies such as Overture (purchased by Yahoo in 2003) and Google with its AdWords program, the transparent, auction-based, pay-per-click model we see now in paid search had become the standard. In the early days, any advertiser was willing to pay the most per click would get secure the highest position for their ad on a SERP.

Over time, though, it became increasingly obvious that this wasn’t the most effective model as the engines would gladly have an advertiser pay $1 for ad that got clicked 10% of the time versus a $5 ad that was clicked only 1% of the time. Thus, a major shift occurred in the mid 2000s when Google introduced Quality Score, a way to determine which ads should appear on the page (and in which order) based on various optimization factors—foremost of which were criteria that ensured the ads which generated the most revenue would get pushed to the top. Yahoo and Microsoft followed similarly with their paid search platforms.

Paid search is now the biggest revenue driver for most search engines. In fact, according to eMarketer, Google was on pace to generate $22 billion worldwide in paid search in 2009, with 37 billion clicks at a $.60 average cost-per-click (CPC). That’s a lot of dough!

Not only are search engines profiting from paid search, but advertisers as well. Advertisers spent almost half of their 2009 online ad budgets on SEM ($11 billion out of $22 billion total online advertising) with most of that being paid search.

Generally, Google, Yahoo and Microsoft are referred to as “top tier” engines with a multitude of smaller engines representing the “lower tier” market. According to online marketing research company comScore, the major search engines in the United States include:

  • Google (65.7% market share)
  • Yahoo (17.3% market share)
  • Microsoft (10.7% market share)
  • Ask (3.7% market share)
  • AOL sites (2.6% market share)

Paid Search has now become a “must do” marketing effort for almost every online and offline business and the demand for search marketing experts has been growing every year.

http://searchengineland.com/a-brief-history-of-paid-search-advertising-33792

Marketing Possibilities For 2010

January 16th, 2010

The Opportunity Impact Of Change

Rob Griffin, Jan 11, 2010 09:57 AM

I’ve long hammered on about the vast changes that our industry is undergoing so I thought I would start off my first column of the new decade by looking at the opportunity impact of change.

I think most of us agree that search can no longer exist in a silo. To be truly effective, search must be woven throughout media planning and marketing communications because it is the single largest benefactor of all other media.

We see the studies and research points documenting TV and display’s impact on search, the synergies between SEO and PPC, how social media benefits SEO efforts, etc. What we don’t do well is execute this efficiently: Over-thinking, politics, and turf wars still plague us.

All of these areas require cooperation among developers, creative, media, search, IT, bid management systems, web analytics platforms, and CRM groups, yet there is still not enough integration. Particularly, there still is not enough integration among TV, outdoor, mobile media and SEM for my taste, as the upside here seems so obvious — improved efficiency, increased frequency of exposure, and greater ROI, just to rattle off a few.

Search teams also could be more involved in the digital media process beyond core SEM strategy and tactics. The understanding of search behavior, targeting on a keyword level, dynamic pricing models, bidding, and balancing price/volume should be better leveraged throughout the agency to help plan and buy broader behavioral and contextual buys regardless of ad unit type. The skill set of buying against filters and daily testing and optimizations based on target, creative/offer, and price can provide improved ROI results with some specialized attention.

The next major opportunity is exchanges and ad marketplaces. These will begin to see critical mass in 2010 which means search teams need to broaden their focus for multiple reasons. As stated above, search teams have a unique skill set and experience that is very well suited to this type of buying. Plus search and affiliate have often been paired together, which makes me wonder about a broader opportunity here beyond search teams being asked to manage exchange buying.

The greater opportunity that I wonder about is that agencies and networks can now turn themselves into super affiliates. With access to dynamically priced inventory, greater transparency, new targeting filters, and an increased ability to move inventory do clients still need to run affiliate programs through the CJ’s of the world? I don’t think the affiliate networks will go anywhere any time soon, but you have wonder how much their business will take a hit over the coming years.

If an advertiser can remove the competitive nature of affiliate and agency buying by consolidating to one buying source that can optimize cross channel without taking a dip in volume and maybe even see an ROI lift it seems like something they would do. Then they can put all their affiliate network platform fees into media for greater scale.

The last thing I will address today is the need for better technology to help us improve operational efficiencies and campaign effectiveness. There is a wide range of new technology coming into the market ranging from bid management to search intelligence tools and even web analytics improvements. The onus is on the agencies to get out there and vet these new technologies.

It’s time to invest into new and unique ways to integrate these systems and combine the data to provide quick and actionable insights to improve performance. There is a lot of overlap between tool functionality and usability, which means different tools need to be tested in different combinations based on agency structure/approach and client business objectives.

This is no easy task and can create a lot of chaos along the way, but it is unavoidable plus the pay off potential is huge because improved operational efficiency, greater transparency, enhanced insight into customer touch points and value will generate positive results for both the agency and their clients. What happens too often is budgets get allocated all to arbitrarily, reporting and insights take far to long to generate in order to be fully leveraged for optimizations, and campaigns are optimized on short sighted easy metrics to hang the hat of success on.

Another roadblock is also isolated technologies don’t effectively talk to each other in order to provide maximum insight and/or adequate operational efficiencies. To address this, we need to be bold as an industry. This means truly integrating search into the broader digital and media discussions.

Integration is not just having the same name over the door, but working together from strategy and planning to cross channel optimizations while leveraging all possible data sources. Too often integration comes at the price of advanced specialization while technology handcuffs advertisers and agencies — these do not need to be mutually exclusive and should not be holding us as an industry back.

There is opportunity here, but the impact will depend on how well we adapt to change.

InfoKwik Web Design and Marketing over 14 years experience – Kansas City